How to Request Support or Report a Bug

If you are having any issues with the theme or have any questions regarding how to use the theme you can contact us for help via our support portal.

Important: Do NOT send us a private message via the ThemeForest author profile page. We do not offer support via this method. You must use one of the methods below. Also, please be sure to try and locate your answer via our online documentation first before submitting a help request as you may be able to resolve your issue in a quicker manner without any assistance.

Submit A Private Ticket

You can also submit a private ticket via our site here . Tickets are moderated by the theme developer and support staff. When you submit a ticket you will receive an email confirmation and once our staff has been able to review and respond to your ticket you should receive another email with our response. Tickets are basically done as emails back and forth to keep things easier and so you are notified right away when we’ve replied back without having to log back into our ticket site you can simply reply back to our email response for any further assistance.

You can check this article before submitting a ticket.